Refund and Return Policy

Effective Date: March 11, 2025

At StoryViral, we are committed to providing our customers with high-quality pet accessories. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and return process to ensure your satisfaction.

1. Returns
You have 14 days from the date of delivery to return any unused and undamaged items. To initiate a return, please contact us at info@storyviral.xyz or call 508-830-0397 with your order number. Please ensure that the items are in their original packaging and condition for a full refund.

2. Refunds
Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to appear in your account.

3. Non-Returnable Items
The following items cannot be returned:

  • Personalized items
  • Items that have been used or damaged

4. Exchanges
If you wish to exchange an item for a different size or color, please return the original item within 14 days and place a new order for the desired item.

5. Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service to return your items, as we are not responsible for lost or undelivered returns.

6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@storyviral.xyz. We will arrange for a replacement or a full refund, depending on the situation.

7. Changes to This Policy
We may update this Refund and Return Policy periodically. Any changes will be posted on this page with an updated effective date. Please review this policy before making a purchase to stay informed.

8. Contact Us
If you have any questions about our Refund and Return Policy, please don’t hesitate to reach out to us:

Meta Description:
Read StoryViral’s Refund and Return Policy to understand how we handle returns, refunds, exchanges, and damaged items. Shop with confidence knowing we prioritize customer satisfaction.

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