
Sales Policy
Effective Date: March 11, 2025
At StoryViral, we are dedicated to providing our customers with the best pet accessories and exceptional service. Our Sales Policy outlines the terms and conditions for purchasing from our website and ensures that your shopping experience is smooth and transparent.
1. Product Availability
All products listed on our website are subject to availability. While we make every effort to keep our inventory up to date, there may be occasions when an item is out of stock. If a product you ordered is unavailable, we will notify you promptly and offer alternatives, or provide a full refund.
2. Pricing
Prices for products on our website are listed in US dollars and may vary based on promotions, sales, or discounts. StoryViral reserves the right to change prices at any time without prior notice. All prices are inclusive of applicable taxes, unless otherwise specified.
3. Order Confirmation
Once you place an order on our website, you will receive an order confirmation email detailing your purchase. This email serves as an acknowledgment that we have received your order, but does not guarantee the acceptance of the order. Orders are subject to verification and approval before processing.
4. Payment Methods
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options available during checkout. Payment must be completed before an order is shipped.
5. Shipping & Handling
We offer fast and reliable shipping options within the United States. Shipping charges are calculated at checkout based on the size, weight, and destination of your order. StoryViral is not responsible for any customs duties or taxes on international orders. Please refer to our Shipping Policy for more details on delivery times.
6. Discounts and Promotions
From time to time, we offer discounts and promotional deals on our products. These promotions are subject to specific terms and conditions and may not be combined with other offers unless stated otherwise. Promotions may be limited to certain products, categories, or periods.
7. Cancellations
Once an order is placed, it cannot be canceled unless the order has not yet been processed for shipment. If you wish to cancel an order, please contact us immediately at info@storyviral.xyz, and we will do our best to accommodate your request.
8. Returns & Exchanges
For information on returns and exchanges, please refer to our Refund and Return Policy. Returns must be initiated within 14 days of receiving your order, and items must be unused and in their original packaging to qualify for a refund or exchange.
9. Liability
StoryViral is not liable for any damages or losses resulting from the use of products purchased from our website, except as required by law. We are not responsible for any delays in shipping or failure to fulfill orders due to circumstances beyond our control.
10. Changes to This Policy
We reserve the right to update or modify our Sales Policy at any time. Any changes will be posted on this page with an updated effective date. Please review our policy periodically for updates.
11. Contact Us
For any questions about our Sales Policy or to inquire about your order, please contact us:
- Email: info@storyviral.xyz
- Phone: 508-830-0397
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Explore StoryViral’s Sales Policy for details on product availability, pricing, shipping, returns, and payment methods. Shop with confidence knowing we provide clear terms and customer support.
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